Shipping Policy

Last Updated: 8 January 2026

At Auralyx, we take pride in delivering our jewellery with the utmost care and attention to detail. Every order is carefully prepared to ensure it reaches you beautifully, safely, and on time.

Processing Times

  • All orders are processed with care within 1–3 working days.

  • Orders placed on weekends or UK public holidays will begin processing on the next available working day.

Delivery Times

  • UK Orders: Typically arrive within 3–5 working days.

  • International Orders (USA, Canada, Australia, New Zealand): Delivery times vary depending on location and customs processing.

  • Please note that these are estimates, and occasional delays may occur due to courier schedules, customs, or events beyond our control.

Shipping Costs

  • We are delighted to offer free standard delivery on all orders to the UK, USA, Canada, Australia, and New Zealand.

  • Shipping is calculated automatically at checkout.

Taxes, Duties, and Import Fees

  • Orders shipped outside the UK may be subject to local taxes, customs duties, or import fees depending on your country’s regulations.

  • These charges are the responsibility of the customer and are not included in our prices or shipping fees.

  • Any applicable sales tax, VAT, or GST will be applied automatically, but additional local fees may be collected by your local customs authority.

  • For further information, please consult your local customs office.

Order Tracking

  • You will receive a shipping confirmation email once your order has been dispatched.

  • Where available, this email will include tracking information so you can monitor your delivery.

  • If tracking is not available, rest assured that your order is being handled with care and will arrive within a reasonable timeframe.

  • For any questions regarding your order or delivery, please contact us.

Lost, Damaged, or Faulty Items

  • If your order is lost in transit, or arrives damaged, missing items, or faulty, please notify us within 14 days of delivery.

  • Contact us with your order details and photos (if applicable) so we can arrange a replacement or refund.

  • Only items that are lost, damaged, missing, or faulty are eligible for a refund or replacement.

  • For more information on returns and refunds, please see our Returns & Refund Policy.